Refund policy

You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with its label, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact me at alma.maya.pt@gmail.com. If your return is accepted, I'll send you the return address and instructions. Items sent back without first requesting a return will not be accepted.

Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.

Damages and issues
Please inspect your order upon receipt and contact me immediately if the item is defective, damaged or if you received the wrong item, so that I can make it right.

Non-returnable items
Items made to a custom size and items with personalised embroidery (initials, dates, words or texts) are made especially for you and cannot be returned, unless they arrived damaged or defective. Gift cards cannot be returned.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification — this also applies to sale items. Your item must be returned in the same condition that you received it, unused, and in its original packaging. This right does not apply to custom-made or personalised items.

Refunds
I'll let you know once I've received and inspected your return, and whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card company to process the refund too. If more than 15 business days have passed since your return was approved, please contact me at alma.maya.pt@gmail.com.